Shimpments and returns


pursuant to art. 1336 Italian Civil Code


The expression "electronic commerce contract" means the contract concerning goods and/or services stipulated between the supplier or the manager of the e-commerce site and the customer, including the consumer, within the scope of a distance sales system, organized by the supplier, which for this contract employs exclusively one or more telematic communication techniques.

With the expression "buyer" we mean the customer (subject to VAT), consumer natural person as defined by Article 3 of Legislative Decree 206 of 2005, that is, the natural person who makes the purchase for purposes not related to commercial or professional activity.

By using the site and/or the services provided by the same, or by sending us emails or other, you communicate with Acquafrisia and allow Acquafrisia to communicate with you in various ways (for example, via SMS, text messages, emails, etc..).

With the expression "supplier" or manager of the e-commerce site means the subject indicated in the epigraph, Acquafrisia S.r.l. SB, which sells goods / provides services listed on the site


Through this e-commerce contract, the supplier sells and the purchaser buys at a distance, by means of telematic tools, the tangible movable goods and services that are listed on the website

The aforementioned goods and services are available on the Web page which contains the catalog of goods and services offered.

This contract is valid exclusively for purchases and deliveries made in the Italian territory.


The contract of sale between seller and purchaser is concluded exclusively in telematic mode; the purchaser will have to formalize his own acceptance for the purchase of goods/services supplied by the site in the following way:

register on the site, creating their own account (with user name and password); 2. fill out the form attached to the electronic catalog online at, containing the acceptance form and consent to purchase, manifested through accession; 3. send the form, after displaying a printable web page summarizing the order, in which the details of the ordering party and the order, the price of the products purchased, the shipping costs, where applicable, and any additional charges, the terms and conditions of payment, the address where the goods will be delivered, the timing of delivery and the existence of any right of withdrawal are reported; 4. When the supplier receives from the purchaser the acceptance of the order, provides for the sending of an e-mail confirmation or the display of a web page confirmation and summary of the order, printable, in which are also reported the data referred to in the preceding paragraph; 5. as soon as payment is received for the good / service, the supplier will proceed to issue its tax document in accordance with Presidential Decree no. n. 6. in the event that the purchaser wants to receive an invoice, he will notify the supplier during the compilation phase of the order, providing the data relating to its tax code and VAT number in addition to all the data necessary for the issuance of electronic invoice if the buyer is subject to it. 7. This contract will not be considered perfected and will be, therefore, ineffective, if it lacks even a single element of those listed above. 8. As soon as your product will be delivered to the carrier, Acquafrisia S.r.l. SB will send you an email with the link to track your shipment online.


The products are depicted and made visible on the site in an accurate manner and corresponding to the characteristics actually possessed; the images, descriptions and information required for each product are constantly updated; However, due to the technical time of updating the information on the site, the supplier is not able to guarantee the exact correspondence to reality, in relation to images, colors and packaging as they appear on the monitor of the customer, there may be a change, by unilateral choice of the manufacturer of the good, images, graphics, packaging (packaging and stages of the production process) and more; this could also determine the presence on the market of the product that has characteristics "before modification" (until stocks run out) as the new product, modified precisely by the manufacturer.

Therefore, the purchaser is invited and obliged to carefully examine the physical goods materially received-delivered, especially with regard to labeling indications (ingredients, allergens, origin, expiration date, weight - size etc.) and any other element that has proved decisive in the choice of purchase of the good, made by the purchaser.

The purchaser is invited to accept the goods delivered by the carrier with reserve, that is to say declaring verbatim to the carrier "I accept the goods delivered with reserve", signing the delivery of the goods and demanding the indication in writing of reports addressed to the carrier on the presence of dents and/or the number of different packages and/or the partial opening of the package or any other obvious and evident damage on the delivered product.

Failing this, the buyer will lose the right to replacement and / or repair and / or refund and / or termination of the contract.

This will allow Acquafrisia S.r.l. SB to claim damages resulting from improper transport directly to the carrier (for example, in case of accident of the carrier with damage to the packaging of the product delivered).


Where provided for by mandatory legislation, if the consumer detects a lack of conformity of the goods received, pursuant to art. 129 of the Consumer Code, is asked to give immediate notice to the seller by email, writing to (no later than two months after discovery of the defect); the action to enforce the legal guarantee of the good is prescribed in any case within 26 (twenty-six) months of purchase.

Notwithstanding the diligence and correctness of the vendor/supplier, in the event of a defect (communicated to the supplier in the manner described above), the supplier himself is obliged to withdraw at his own expense the non-conforming goods and perform the appropriate checks on the same.

Should Acquafrisia detect a defect/defect in the conformity of the product, Acquafrisia apologizes for the misunderstanding that has occurred and will work without delay to remedy the situation, in accordance with current legislation.

Does not constitute a lack of conformity and / or defect of the product the mere change in the graphics of the product, being a right of the manufacturer to make such a change.

In general, the small value of the good (food or not) does not comply, will allow the consumer to obtain alternatively: 1) or reimbursement of the price paid for the purchase of the product does not comply; 2) or the recognition of a voucher, equal to the value of the good does not comply, to be used in the next purchases within the following three hundred and sixty-five days from the date of notification of the defect; 3) or, if it is not excessively expensive for the seller (even in relation to transportation costs, the cost of labor, etc. . .) and realizable in base to the acquired product, the reparation or substitution of the not conforming good.


Any payment for goods and services purchased by the purchaser may only be made by the methods indicated on the appropriate page of the supplier's website.

The products indicated on the website and the contents therein are provided "as is" and without warranties of any kind, expressed or implied.

The use of the payment methods indicated above may result in additional costs being charged to the purchaser only if and to the extent that such costs must be borne by the supplier (in relation to the payment method used by the purchaser).

Before the forwarding of the purchase order, the costs referred to in the preceding paragraph shall in any case be made available.

For reasons of fairness and transparency, it should be noted that the payment of goods or services by bank transfer determines a crediting of the amount with a delay of one to two days from the date of execution of the transaction, as there are technical times of debit and credit currency, so the supplier will process the order only to credit occurred.


Any refund to the purchaser will be credited by one of the methods proposed by the supplier and chosen by the purchaser (with the exception of cash on delivery) or the least expensive and burdensome for the supplier; refunds will be made in a timely manner and, in the event of exercising the right of withdrawal, no later than 14 (fourteen) days from the date on which the supplier became aware of the withdrawal itself.

The Supplier may withhold the refund until we have received the returned product or until you have provided proof of return, whichever comes first.


Delivery costs will be indicated to the buyer before the purchase order is submitted.

The delivery of the goods is on payment and is calculated according to the Region of destination of the goods. For the region of Lombardy, the only territory for which the service of online sales and shipping is not available is the town of Livigno. - The supplier will deliver the goods ordered and purchased by the buyer directly or by courier. - The shipment will tend to happen within three working days from the date of receipt of payment. The shipment never takes place on the day before a holiday (pre-holiday) and on a public holiday, but will be postponed to the first working day useful. - The goods are considered correctly delivered by Acquafrisia, both if it is sent directly to the buyer or a person delegated by the same and if it is delivered to a structure indicated by the buyer for the reception, by way of example and not exhaustive, structures "fermopoint". With the delivery of the goods in the manner indicated above, the supplier is no longer responsible for damage and/or deterioration and/or other damage suffered by the goods, subsequent to delivery.

We recommend that you group your items into a single order in order to make the order economical and limit the environmental impact of multiple orders.

The boxes are appropriately large in size and your items will be well protected.


All sales prices of the products displayed and indicated on the site are expressed in euros and are offered to the public pursuant to 1336 Civil Code.

The prices are already inclusive of VAT and any other tax, shipping costs and any additional charges, if any, will be indicated and calculated by the supplier in the purchase process before the order is placed by the buyer and also contained in the web page summary of the order placed.

The prices indicated in correspondence of each of the goods offered to the public are constantly updated on the website to which reference is made to determine the validity or variation.


The supplier ensures through the telematics system the use, processing and fulfillment of orders without delay.

To such scope it indicates in real time in just the on-line catalog the available or not available products and also the times of shipment.

There could, however, be of the necessary technical times in order to align/update the on-line catalog with the availability of the warehouse, such for which, even if in very rare hypothesis, it could be verified a discrasia between the effective availability of the product and the content of the site, circumstance currently not surmountable in base to the common rules of experience, diligence and correctness and to the technical acquaintances employed from the ordinary professional of the field.

The computer system of the supplier confirms in the shortest time possible the registration of the order by forwarding it to the user by e-mail, pursuant to Article No. 3 above.


The supplier assumes no responsibility for inefficiencies attributable to force majeure in the event that it fails to execute the order in the time provided by the contract.

The supplier shall not be liable to the purchaser, except in cases of willful misconduct or gross negligence, for inefficiency or malfunction of the Internet outside of its control or its sub suppliers.

The supplier shall also not be liable for damages, losses and costs incurred by the purchaser as a result of the non-execution of the contract for reasons not attributable to him, the purchaser being entitled only to a full refund of the price paid and any additional charges incurred.

The supplier assumes no responsibility for any fraudulent and/or illegal use that may be made by third parties of credit cards and other means of payment, upon payment of the products purchased, since he hereby declares and undertakes to take all possible precautions according to the ordinary diligence of the operator in the field and the best science and experience of the moment.

In no case will the purchaser be held responsible for delays or mishaps in payment if he/she can prove that he/she made the payment in the time and manner indicated by the supplier.

Except as otherwise provided mandatory, the supplier assumes no responsibility for any damage (of any kind) suffered by the buyer or other parties for having consumed / inhaled food products requiring transport at controlled temperatures, if the buyer, or the person / entity / company / structure delegated to the reception of goods, has alternatively or ascertained that the transport phase of the goods (as described above and indicated by the link traceability) has lasted more than the maximum number of hours certified and indicated by Acquafrisia by mail or has omitted all or part to carry out such verification.

For food products transportable at controlled temperatures, it is the sole responsibility of the buyer (or the person / entity / company / structure delegated to receive the goods) to verify the hours elapsed from delivery of the goods to the carrier to the physical delivery of the goods to the buyer or his delegate.


In the hypothesis of concurrence of the culpable fact of the damaged party and/or the purchaser, compensation is assessed according to the provisions of article 1227 of the Civil Code.

Compensation is not due when the damaged party and/or purchaser has been aware of the defect of the product and of the danger deriving from it, and has nevertheless voluntarily exposed themselves to it.

In the hypothesis of damage to property, the fault of the owner of the property is equal to the fault of the damaged party.


The supplier is responsible under Article 114 et seq. of the Consumer Code of the damage caused by defects in the goods sold, if it fails to communicate, even by email, to the injured party within three months of the request, the identity and address of the manufacturer or the person who supplied the good.

The request for damage by the injured party must be made in writing by registered mail a / r (at the headquarters of Acquafrisia S.r.l. SB) and must indicate the product that caused the damage, the place and date of purchase (with documentation. example. receipt or invoice). Moreover it must contain the offer in vision of the product, if still existing.

The supplier shall not be liable for the consequences of a defective product if the defect is due to the product's compliance with a mandatory legal norm or binding measure or if the state of scientific and technical knowledge at the time when the manufacturer put the product into circulation did not yet allow the product to be considered as defective.

In any case the damaged party must prove the defect of the food product, the damage and the causal connection between defect and damage.

Damage to property is indemnifiable only to the extent that it exceeds the sum of three hundred and eighty-seven/00 euros. (€ 387,00).

The lack of conformity between the goods ordered/purchased and the goods received excludes the liability of Acquafrisia for damages (of any kind) arising from consumption or use of the same good, where it is a discrepancy and / or defect and / or apparent defect, that is detectable with the normal diligence of the average man (who uses the e-commerce channel), by comparing the physical good received and the ordered-purchased good.


The supplier, where foreseen by the regulations in force, also in consideration of the nature of the goods, shall be liable for any lack of conformity that becomes apparent within the term of two years from delivery of the goods, unless an earlier expiry date is indicated.

For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist (a) they are fit for the use for which goods of the same type are ordinarily used; (b) they conform to the description made by the seller and possess the qualities of the goods which the seller has presented to the consumer as a sample or model; (c) they have the quality of the usual performance of goods of the same type which the consumer can reasonably expect; taking into account the nature of the goods and, where appropriate, public statements on the specific characteristics of the goods made in this regard by the seller, the producer or his agent or representative, in particular in advertising or on the label; d) are also suitable for the particular use intended by the consumer that has been brought to the knowledge of the seller by the latter at the time of conclusion of the contract and that the seller has accepted even by conclusive facts.

Always if the nature of the good allows it and is provided by the mandatory legislation, the buyer loses any right if he does not report to the seller the lack of conformity within two months from the date on which the defect was discovered (unless earlier dates of expiry), the complaint is not necessary if the seller has recognized the existence of the defect or has concealed.

In case of defect of conformity the buyer will be able to obtain without expenses how much already indicated to the art. 5) of the present contract.

The request must be made in writing by registered mail letter (to the headquarters of Acquafrisia S.r.l. SB) or by email at confirming the request within 48 hours by registered mail or PEC at

The supplier will indicate its willingness to carry out the request or the reasons that prevent him from doing so, within seven working days from receipt of the same communication.

The withdrawal of the goods will be made by Acquafrisia, without any charge or expense to the buyer, if of course the supplier accepts the request for warranty and / or assistance, indicating the manner and timing of withdrawal of the good itself.

It will be the responsibility and care of the purchaser to allow the seller to be able to physically pick up the good according to the methods of withdrawal applied by the shipper, otherwise, the guarantee will not be considered operational for negligent conduct of the purchaser.


The purchaser undertakes to read and accept these general conditions of sale.

The purchaser undertakes to pay the price of the goods purchased in the time and manner indicated in the contract.

The purchaser undertakes, once the online purchase procedure is completed, to print and keep this contract if he deems it necessary.

The purchaser undertakes to update his own data in order to guarantee the correct conclusion of the contract.

The purchaser declares, with the conclusion of the contract, to have taken vision and to accept the clauses/general conditions of sale, as well as the conditions of use, giving act also for concluding fact, as this passage is made obligatory by the system before the confirmation of purchase.


The right of withdrawal is excluded from the regulations of the consumer code ex art. 59 in peremptory hypotheses and in particular

a) service contracts after the full performance of the service if the performance has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full performance of the contract by the supplier; 2. b) the supply of goods or services whose price is linked to fluctuations in the financial market that the supplier is not able to control and that may occur during the withdrawal period; 3. c) the supply of goods made to measure or clearly personalized; 4. d) the supply of goods that risk deteriorating or expiring rapidly (by way of example but not limited to fresh products, products that require transport at a controlled temperature because it is not possible to guarantee respect for the cold chain after delivery of the goods to the purchaser, also resulting in a risk to the health of purchasers following the re-proposal of such foodstuffs on the market); 5. e) the supply of sealed goods that do not lend themselves to be returned for reasons of hygiene or health protection and have been opened after delivery; 6. f) the supply of goods that, after delivery, are, by their nature, inseparably mixed with other goods; 7. g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on fluctuations in the market that cannot be controlled by the trader; 8. h) contracts in which the consumer has specifically requested a visit by the supplier for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to such additional services or goods; 9. i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery; 10. l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications; 11. m) contracts concluded at a public auction; 12. n) the provision of accommodation for non-residential purposes, transportation of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance; 13. o) the provision of digital content by means of a non-material medium if performance has begun with the express agreement of the consumer and with his acceptance of the fact that in that case he would lose his right of withdrawal.

Apart from the cases expressly contemplated above, the purchaser has the right to withdraw from the entire contract entered into without penalty within a period of 14 calendar days, starting from the day:

a) in the case of the sale of a single good or multiple goods ordered by the consumer in a single order and delivered together "from the day in which you or a third party other than the carrier and designated by you, acquires physical possession of the goods."; 2. b) in the case of a contract of sale relating to multiple goods ordered by the consumer in one order and delivered separately "from the day on which you or a third party, other than the carrier and appointed by you, acquires physical possession of the last good"; 3. c) in the case of a contract relating to the delivery of goods consisting of multiple lots or pieces "from the day on which you or a third party, other than the carrier and appointed by you, acquires physical possession of the last lot or piece". If the consumer exercises the right of withdrawal after making a request under Art. 50, co. 3, or Art. 51, co. 8 of the Consumer Code, he is responsible for paying to the supplier reasonable costs, pursuant to Art. 57, co. 3, Consumer Code.

The purchaser will be able to communicate his will to withdraw from the contract of sale, either by preparing himself a declaration of withdrawal (to be sent by registered mail letter to the address below) or by using the standard withdrawal form, to be printed, filled in, signed and sent, by registered mail letter, to the address Acquafrisia S.r.l. SB, via Nazionale 2, 23020 Piuro (SO), or by e-mail to the e-mail address: confirmed within 48 hours after sending a registered letter with return receipt to the above address or a PEC to the address

The buyer will be refunded the full purchase price of all goods purchased, any incidental expenses incurred and shipping costs for standard delivery, even if the buyer had chosen, at the conclusion of the contract, a type of shipment more expensive than the standard one made available by the supplier.

They will remain also to load of the buyer the expenses of restitution of the goods; dealing with alimentary products and/or goods that for their nature cannot be returned to half mail, the restitution will have to happen to half courier to the address over indicated; the expenses of restitution of the goods vary in base to the weight and the dimensions of the goods to return, therefore to the moment will be able indicatively to establish a range of expense comprised between € 15,00= and € 25,00=, beyond Vat. For goods weighing more than 10 kg, it will be necessary to contact the supplier, by e-mail or by telephone on 0343/36202, for a precise quantification of the amount of shipping costs, which will be promptly communicated.

The restitution of the good will have to happen within 14 (fourteen) days from the date of communication of the recess from part of the supplier.

If the returned items show damage or signs of wear resulting from handling not necessary to establish the nature and characteristics and operation of the same, the supplier may withhold from the refund an amount corresponding to their decrease in value.

The supplier will make the refund within 14 days of receipt of the notice of withdrawal by the purchaser.

The supplier may withhold the refund until receipt of the item or until the purchaser has provided proof of return, whichever comes first.

Upon receipt of the notice by which the purchaser communicates the exercise of the right of withdrawal from the entire purchase, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of civil law and the Consumer Code as well as this article.


The obligations relating to the obligations of the purchaser: articles 4), 6) and 16), as well as the guarantee of the good outcome of the payment that the purchaser makes with the means of payment indicated in article 6), and the obligations assumed by the supplier relating to shipping times are essential, except as provided in the next paragraph, so that, by express agreement, the non-fulfilment of only one of the aforementioned obligations, where not determined by unforeseeable circumstances or force majeure, will result in the automatic termination of the contract pursuant to art. 1456 Civil Code, without the need for judicial decision, becoming effective and operational between the parties with the sending of a registered letter with return receipt or a PEC with the above content.

It 'considered timely delivery by the supplier, if this reaches the buyer, or person / entity / company / structure delegated by the same to receive, up to three working days (following the passage of three days tend to be provided for the shipment) and the occurrence of the situation described there will be no obligation to indemnify or reimbursement by the supplier, so it will not be considered a circumstance of failure to comply with the obligations of shipment by the supplier itself.


In addition to what is stated in art. 1) Acceptance of the terms of use and general conditions of sale and art. 3) and 4) of the conditions of use of the site, which form an integral part of these conditions, we explain the following under the GDPR.

The supplier protects the personal data of its customers and ensures that the processing of data complies with the provisions of the privacy legislation referred to in the GDPR.

The personal data and tax acquired directly or through third parties by the supplier owner of the treatment are collected and processed in hard copy, computer and telematics in relation to the methods of treatment with the aim of registering the order and activate against him the procedures for the execution of this contract and the necessary communications in addition to the fulfillment of any legal obligations and to allow effective management of business relationships to the extent necessary to best perform the service requested, such as sending commercial communications and advertising (Art. 24 paragraph 1, letter b), Legislative Decree no. 196/2003).

The supplier undertakes to treat as confidential the data and information transmitted by the purchaser and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected or transmit them to third parties. Such data may be produced only at the request of judicial authorities or other authorities authorized by law to request and obtain them.

The personal data will be communicated, subject to the signing of a commitment to confidentiality of the data itself, only to persons delegated to carry out the activity necessary for the execution of the contract and communicated exclusively for these purposes.

The purchaser has the right to see art. 7 D.lgs. 196/2003 respected: "The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in intelligible form.

You have the right to be informed: a) origin of personal data; b) the purposes and methods of treatment; c) the logic applied in case of processing with the aid of electronic instruments; d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2; e) subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents. 3. The interested party has the right to obtain a) the updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected. 4. The interested party has the right to oppose, in whole or in part: a) for legitimate reasons the processing of personal data concerning him, even if pertinent to the purpose of collection; b) the processing of personal data concerning him for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication."

The exercise of the rights referred to in Regulation (EU) No 2016/679 are exercised with a request made without formality to the owner of the processing of personal data or to the person responsible (at the company's headquarters in Via Nazionale 2, 23020 Piuro (SO)), even through an appointee, to which appropriate feedback is provided without delay.

The communication of one's own personal data by the purchaser is a necessary condition for the correct and timely execution of this contract, failing which the purchaser's request cannot be processed.

In any case, the data acquired will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. Their removal will take place in any case in a safe way.

The owner of the collection and processing of personal data is the legal representative of Acquafrisia S.r.l. S.B., to which the purchaser will be able to address to the operating center his own demands; the responsible of the treatment is the legal representative of Acquafrisia S.r.l. S.B.

Everything that should reach the e-mail address of the supplier, whether requests and/or suggestions, ideas, material information, etc., will not be considered information or data of a confidential nature, will not violate the rights of others and must contain valid information not detrimental to the rights of others and true; in any case can not be attributed to the supplier any responsibility for the content of messages.

The purchaser consents to the processing of his personal data in accordance with the purposes specified above, for any additional purposes of treatment, the subject will be asked for a specific and specific consent.


The supplier informs the purchaser that this contract can be printed or stored in digital format on the purchaser's own devices. Pursuant to Article 12 of Legislative Decree 70 of 2003, the supplier informs the purchaser that every order sent is stored in digital form in local and remote mode and on paper at the headquarters of the supplier according to criteria of confidentiality and security.


Written communications to the supplier and any complaints will be considered valid if sent to the following email address or by registered mail letter to Acquafrisia S.r.l. SB, via Nazionale 2, 23020 Piuro (SO) or sent by PEC

The supplier will promptly service the complaints within a short period of time, necessary to carry out the required activities (usually within twenty days from receipt of the communication).


If the parties intend to take legal action, the competent court is the one of the place of residence of elective domicile of the consumer where provided as mandatory court; in the absence will be competent exclusively the Court of Sondrio.

This contract is governed by Italian law and must be interpreted in accordance with that law.